FREE GIFT WITH $75+ PURCHASE BEFORE TAX ✦ WHILE SUPPLIES LAST

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FREE GIFT WITH $75+ PURCHASE BEFORE TAX ✦ WHILE SUPPLIES LAST

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    • Return Policy

    Returns & Cancellations

    Before You Order

    We want your new favorites to feel as good as they look. Please review the product’s size chart and details before placing your order. Need help with sizing, fit, or color? Email hello@shopsoulhemian.com before purchasing—we’re happy to help you choose.

    Apparel, Accessories & Shoes

    All purchases are final sale unless eligible return coverage through Seel is purchased with your order. Soulhemian does not offer change-of-mind returns, exchanges, or store credit without Seel coverage. Damaged or incorrect items are handled separately, as explained below.

    For a little extra peace of mind, you can purchase Seel Worry-Free Purchase with Make it Returnable coverage in your cart when available. Eligible returns and refunds are managed by Seel and are subject to the terms, exclusions, and deadlines provided with your coverage.

    For eligible returns:

    • Items must be unworn, unwashed, unused, and undamaged.

    • All original tags and accessories must remain attached.

    • Items must meet Seel’s return requirements and inspection criteria.

    To request a return, follow the instructions in your Seel coverage confirmation and use the Seel Resolution Center. Follow Seel’s shipping instructions and keep your tracking information until your return is resolved. Please do not send items back to Soulhemian without instructions.

    Seel determines return eligibility and processes approved refunds according to your coverage terms.

    Damaged or Incorrect Items

    Something not right? Let’s get it sorted.

    Please inspect your order as soon as it arrives. If you receive a damaged item or an item that differs from what you ordered, email hello@shopsoulhemian.com within 3 calendar days of delivery.

    Include:

    • Your order number.

    • A description of the issue.

    • Clear photos of the item, including the damage or incorrect details.

    • Photos of the packaging and shipping label.

    Keep the item and packaging while we review your request. You do not need to purchase Seel coverage to report a damaged or incorrect item. We’ll review the issue and provide the next steps.

    Gift Cards

    Soulhemian gift cards are final sale and cannot be returned or refunded, except where required by law. Gift card purchases are not eligible for Seel return coverage.

    Order Cancellations & Changes

    Please double-check your items, sizes, and shipping address before placing your order—things can start moving quickly.

    Orders cannot be changed or cancelled once processing begins, which may occur within 1–2 hours of placement. If you need to request a change or cancellation, email hello@shopsoulhemian.com immediately with your order number. Requests are not guaranteed.

    Customer-requested cancellations approved before processing begins are subject to a 5% cancellation fee, deducted from the refund, to help cover payment-processing and transaction costs.

    This policy does not limit any rights you may have under applicable law.