FREE GIFT WITH $75+ PURCHASE BEFORE TAX ✦ WHILE SUPPLIES LAST

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FREE GIFT WITH $75+ PURCHASE BEFORE TAX ✦ WHILE SUPPLIES LAST

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    • Shipping and Delivery

    Shipping & Delivery

    Good style is worth finding—and sometimes our finds come from a little farther away. Soulhemian curates urban boho clothing and accessories from partners in the U.S. and abroad, with orders shipped directly from partner warehouses.

    Where We Ship

    We currently ship to the United States only.

    Expected Delivery

    Expected delivery: an estimated 10–14 business days from the date you place your order.

    This timeframe includes both order processing and shipping. Business days are Monday through Friday, excluding holidays.

    Delivery dates are estimates, not guarantees. High order volumes, carrier disruptions, customs processing, and holidays may occasionally extend delivery times.

    Orders placed on weekends or holidays begin processing the next business day.

    Shipping Charges

    Shipping charges are displayed at checkout. Orders of $100 or more before tax qualify for free standard shipping.

    Shipping and handling charges are generally nonrefundable, except where required by law or stated in applicable Seel coverage terms. All orders are charged in U.S. dollars.

    Tracking & Separate Packages

    Once your order ships, you’ll receive an email with tracking information so you can follow your new favorites home.

    Items may ship from different partner warehouses and arrive in separate packages at different times. When your order ships separately, you’ll receive tracking information for each shipment.

    Check Your Shipping Address

    Give that address one more look before checkout, Love. Include your apartment, suite, or building number and double-check your ZIP code.

    If you notice an error, email hello@shopsoulhemian.com immediately with your order number and the correct address. Once processing begins, we may be unable to make changes.

    Incorrect or incomplete addresses may result in delivery delays, additional shipping charges, or packages being returned to the sender.

    Optional Seel Delivery Protection

    You may purchase Seel Worry-Free Purchase in your cart when available. Its Worry-Free Delivery coverage provides protection for eligible delivery issues, subject to Seel’s terms, exclusions, and claim deadlines.

    If you purchased coverage, follow the instructions in your Seel confirmation email to report an eligible issue through the Seel Resolution Center. Delivery protection and Make it Returnable coverage address different situations; please review the coverage included with your purchase.

    Missing, Delayed, or Delivered Packages

    If tracking shows your package as delivered but you haven’t received it, check nearby delivery locations, your household, and your building’s mailroom or front desk. Contact the carrier for additional delivery details.

    Still need help? Email hello@shopsoulhemian.com with your order number and tracking information. If you purchased Seel coverage, also follow Seel’s claim instructions within the applicable deadline.

    Refunds or replacements for delivery issues are subject to review and are not automatic. Any applicable consumer rights remain unaffected.

    For items that arrive damaged or incorrect, please contact us within 3 calendar days of delivery, as explained in our Returns & Cancellations policy. Seel coverage is not required to report these issues.

    Out-of-Stock Items

    If an item becomes unavailable after you order, we’ll refund that item to your original payment method. Available items in the same order may continue processing and ship separately.

    The 5% customer-requested cancellation fee does not apply to items we cancel because they are out of stock.

    Returned-to-Sender or Refused Packages

    Packages may be returned because of an incomplete or invalid address, an unsuccessful delivery, or refusal at delivery.

    If this happens, email hello@shopsoulhemian.com so we can review the shipment and available next steps. Reshipping may require an additional shipping payment. Refusing a package does not create an approved return or guarantee a refund or store credit.

    Need a Hand?

    For shipping questions, email hello@shopsoulhemian.com. We typically respond within 24–48 hours on business days.